PRIVACY POLICY

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Schedule or participate in a Zoom consultation
• Purchase our $599 vacation package
• Have an account created for you to access member booking portals
• Contact customer support
• Submit feedback or reviews

This information may include:

• Contact Information: Name, email address, phone number, country
• Account Credentials: Email and password (password is encrypted and never stored in plain text)
• Payment Information: Credit/debit card details and billing address are processed securely through Stripe — we do not store your full card number on our servers
• Travel Preferences: Destination interests, travel dates, group size, and preferences shared during your Zoom consultation
• Consultation Data: Zoom call scheduling information

1.2 Automatically Collected Information

When you access our website or member portals, we automatically collect certain information:

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze site traffic and usage patterns
• Improve our services

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality, including the ability to stay logged in.

1.4 Information from Third Parties

We may receive information about you from:

• Third-Party Travel Suppliers and Booking Portals: Booking confirmations and travel itineraries when you book through our member portals
• Payment Processor (Stripe): Payment confirmation and fraud prevention data

2.1 Service Delivery

• Process your vacation package purchase and set up your account
• Provide access to third-party travel supplier booking portals via single sign-on (SSO)
• Schedule and facilitate Zoom consultation calls
• Send purchase confirmations, booking updates, and account notifications
• Provide customer support

2.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and travel deals
• Conduct research and analytics
• Troubleshoot technical issues

2.3 Marketing and Communication

• Send promotional offers and travel deal alerts (with your consent)
• Personalize content and travel recommendations
• Conduct surveys and gather feedback
• Announce new travel deals or features

2.4 Legal and Security

• Comply with legal obligations
• Prevent fraud and unauthorized access
• Protect our rights and property
• Enforce our Terms of Service
• Respond to legal requests

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Third-Party Travel Suppliers and Booking Portals: When you access travel deals through our member portals, limited information is shared to facilitate your booking via SSO
• Stripe: Payment processing for vacation package purchases
• Email Services: Transactional and marketing email delivery
• Analytics (PostHog): Website analytics to improve our services
• Cloud Hosting (Railway): Application hosting and data storage

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Legal investigations
• Protection of our rights or property
• Prevention of fraud or illegal activity

3.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot identify you personally for research, marketing, or analytics purposes.

5.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

5.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account information by contacting support

5.3 Deletion ("Right to be Forgotten")

• Request deletion of your personal information
• Subject to legal retention requirements

5.4 Restriction and Objection

• Restrict how we process your information
• Object to processing based on legitimate interests
• Opt out of marketing communications

7.1 Right to Know

Request information about:

• Categories of personal information collected
• Sources of personal information
• Business purpose for collecting information
• Categories of third parties with whom we share information

7.2 Right to Delete

Request deletion of your personal information (subject to exceptions such as legal retention requirements).

7.3 Right to Opt-Out

Opt out of the "sale" of personal information. We do not sell your personal information to third parties.

7.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

9.1 Email Marketing

• You can opt out of marketing emails by clicking "Unsubscribe" in any marketing email
• You will still receive transactional emails related to your account, purchases, and bookings

9.2 SMS Marketing

• You can opt out of SMS messages by texting "STOP"
• Standard message and data rates may apply